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How does LoJack work? Is it always "on"?
How do I know if my LoJack is working?
Can I watch the installation?
Where was my LoJack installed on my motorcycle?
Where does the LoJack get its power from?
How much power does LoJack drain from my battery?
Will the LoJack drain my bike's battery?
What is the warranty on the motorcycle system?
Will I get a discount off my insurance if I have LoJack on my motorcycle?
I need owner's materials mailed to me. (VIN card, insurance discount certificate, owner's manual, etc.)
Can LoJack be installed on off-road motorcycles?
Does the motorcycle need to be registered?
Why is there no exterior marking on the motorcycle stating it has LoJack? Wouldn't a LoJack sticker act as a theft deterrent?
What happens if I sell my motorcycle? Can I transfer my LoJack to my new motorcycle?
What should I do if my motorcycle is involved in an accident?
How does LoJack work? Is it always "on"?
Your LoJack unit is always in the receiving mode and ready to be activated. If your motorcycle is stolen, the police will automatically activate the LoJack unit in your motorcycle upon completion of a stolen vehicle report. Once activated, the LoJack unit transmits a silent signal to LoJack Police Tracking Computers. Police cars and aircraft in LoJack coverage areas are equipped with LoJack Police Tracking Computers.
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How do I know if my LoJack is working?
Your LoJack unit is tested and certified to be in working condition at the time of installation. We then recommend an inspection of your LoJack every 2 years.
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Can I watch the installation?
The LoJack product is successful in recovering stolen vehicles and motorcycles in part by the inability of the thief to detect which motorcycles may have LoJack installed. LoJack prefers not to allow people to watch the installation process, but also understands how much your motorcycle means to you. We cannot prevent you from watching the installation, but you should be aware that doing so may void your recovery warranty.
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Where was my LoJack installed on my motorcycle?
Your LoJack system is hidden in one of several places within your motorcycle. For security purposes, we do not disclose the location of the LoJack system to anyone, not even the owner of the motorcycle. If this information were to become public knowledge, it could compromise the police's ability to recover your motorcycle.
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Where does the LoJack get its power from?
The unit obtains its power from the motorcycle's battery. The LoJack unit also has a back-up battery.
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How much power does LoJack drain from my battery?
One milliamp on average.
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Will the LoJack drain my bike's battery?
As with any powered accessory, the LoJack unit will draw power from your battery. We recommend that all motorcycles that have a LoJack installed also have some type of battery maintenance device installed such as a smart charger or trickle charger for periods of infrequent use.
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Are there different LoJack systems?
LoJack for Motorcycle products include the LoJack Stolen Vehicle Recovery System, which allows police to track and recover your bike after you report it stolen, and the LoJack Early Warning Recovery System, which is an additional layer of protection on top of the LoJack Stolen Vehicle Recovery System. Early Warning automatically contacts you if your motorcycle has been moved without your permission.
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What is the warranty on the motorcycle system?
There is a 24-hour money back warranty that if your motorcycle is stolen within a LoJack coverage area and is not recovered within 24-hours, LoJack will refund to you the purchase price of the LoJack unit up to $595, not including installation costs incurred by your dealer.
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Will I get a discount off my insurance if I have LoJack on my motorcycle?
You may receive a discount on your insurance, but you must check with your insurance agent to see if they offer a discount for having LoJack installed on your motorcycle. Since the insurance laws and policies vary by state and insurance company, LoJack cannot quote or guarantee an insurance discount on behalf of any insurance company.
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I need owner's materials mailed to me. (VIN card, insurance discount certificate, owner's manual, etc.)
For replacement owner's materials, please call our Customer Service Department at 1-800-4-LoJack (1-800-456-5225).
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Can LoJack be installed on off-road motorcycles?
The LoJack unit has been designed to be installed in on-highway motorcycles and has been environmentally tested to perform in riding conditions associated with on-highway usage. Due to vehicle battery size and riding conditions, LoJack does not recommend that the unit be installed on ATV, dirt or scooter motorcycles. If the unit is installed in these motorcycles, the warranty will be void due to improper installation.
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Does the motorcycle need to be registered?
Yes, the motorcycle must be registered with the Department of Motor Vehicles in order for the LoJack system to be activated by the police.
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Why is there no exterior marking on the motorcycle stating it has LoJack? Wouldn't a LoJack sticker act as a theft deterrent?
One of the major benefits of the LoJack system is that the presence of the LoJack unit is not disclosed to the thief. The LoJack system was designed to enable police to track and recover your motorcycle in the event it is stolen, it is not designed to prevent theft. This is why you shouldn't leave your LoJack Owner's Manual with your motorcycle. This increases the likelihood of rapid recovery with minimal damage.
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What happens if I sell my motorcycle? Can I transfer my LoJack to my new motorcycle?
Your LoJack unit is not transferable from one motorcycle to another, as the serial number on your LoJack is registered by the police to the Vehicle Identification Number (VIN) of your motorcycle.
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What should I do if my motorcycle is involved in an accident?
If your motorcycle sustains damage as a result of an accident, contact a LoJack-authorized dealer to schedule an inspection for your LoJack. This inspection is required to ensure your LoJack unit is in proper working condition and to maintain your warranty coverage.
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